FAQ
FREQUENTLY ASKED QUESTIONS
WHAT MAKES PERTH WA CARPET CLEANING DIFFERENT FROM OTHER CARPET, TILE, and UPHOLSTERY CLEANING COMPANIES?
At Perth WA Carpet Cleaning, we believe in utilising the absolute best equipment to maximise cleaning power and efficiency, minimise drying times, and produce the best possible results in the fastest time possible.
We are constantly keeping up to date on the latest and best equipment, methods, and cleaning compounds available in the market today. So, you can be assured that your carpets, tiles, and upholstery will be given the most thorough and best possible clean every time.
Perth WA Carpet Cleaning specialises in the use of industry-leading, state-of-the-art, high-powered van mounted extractors that are petrol powered to give your carpets, tiles and upholstery the best possible deep clean.
At the same time, we have a highly trained and vastly experienced technician that is fully certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC). So, we have the expertise to deal with every unique situation.
We offer a 100% risk-free quality satisfaction guarantee. If for some reason you are not completely satisfied, let us know within 24 hours and we will come back and reclean completely free of charge. And if you are still unsatisfied with the result, we offer a full money-back guarantee!
WHAT IS THE DIFFERENCE BETWEEN DRY CARPET CLEANING and STEAM CARPET CLEANING?
Carpet steam cleaning is a term commonly used by many people but the technical term is Hot Water Extraction. It is typically done by pre-spraying the carpets or upholstery with a detergent to help break down and loosen dirt and soil that is embedded in the carpet pile. Much like a washing machine for clothes, the process involves adding detergent to water then agitated when necessary with a CRB (counter rotating brush scrubber or a rotary scrubber) usually when heavily soiled.
After this, the detergent is rinsed out of the carpet fibres using very hot water (up to 95 degrees Celsius) in conjunction with a rinse agent to help neutralise the pH level to as close to 7 and the carpets soft and detergent free. Steam cleaning is the preferred method of cleaning carpets for the best possible clean and is recommended by all carpet manufacturers as the best method of cleaning carpets.
There are two types of machines that can be used to steam clean carpets.
1.Portable Extractor – An electricity powered machine that can be taken out of the vehicle and taken into complexes such as apartments with lift access and office buildings.
2.Truck/Van-mounted Extractor – A petrol-powered machine, mounted inside the vehicle as name suggests. These machines are the pinnacle of the industry and always the preferred machine to use when the vehicle can be parked near the area to be cleaned and have vacuum and solution hoses connected from the machine to the cleaning tool when cleaning. These machines produce far greater heat and vacuum (suction) which in turn results in a better clean and faster drying that using a portable machine.
Many of the cheaper carpet cleaners only use a portable machine whereas we will always use a van-mounted machine where possible.
Dry carpet cleaning or encapsulation cleaning, also known as low-moisture cleaning, is the method of utilising a rotary scrubber that uses pads to essentially “buff” the carpet fibres. A small amount of detergent is sprayed onto the carpet to loosen the soil and dirt, then it is buffed with no water to remove the dirt/soil by transferring them into the pads. Pads are changed as they soil.
The benefit of using a low-moisture cleaning process is that it dries faster (normally around 2 hours) compared to steam cleaning. Dry carpet cleaning is normally used when carpets are very lightly soiled and also where quick drying is required. We typically only use this process as above when absolutely required.
We normally use dry carpet cleaning to agitate the carpets when very badly soiled, then do the steam carpet cleaning process to remove all the embedded dirt and soil. Combining the dry and steam cleaning processes is the absolute best way of cleaning carpets when extremely dirty.
HOW OFTEN SHOULD I GET MY CARPETS CLEANED BY A PROFESSIONAL?
Ideally, your carpets should be cleaned every 6 to 12 months. By cleaning your carpets on a regular basis, you are protecting the health and safety of individuals and pets in your property by removing allergens and pollutants that will trigger allergies and cause respiratory issues as well as tiny sharp objects that will puncture the skin and cause injury. At the same time, regular cleaning will prolong the lifespan and maintain the appearance of your carpets by removing dirt, debris, and stains that will wear down carpet fibres over time and make them look old and worn sooner.
HOW MUCH TIME WILL IT TAKE TO CLEAN MY CARPETS?
The length of time it will take to finish cleaning your carpets will depend on four major factors – (1) the number of rooms, (2) the size of the rooms, (3) the current state of your carpets, and (4) how well you have maintained your carpets. Cleaning the carpet for a single room that has been maintained regularly will be faster compared to multiple rooms with carpets that have deep-rooted stains and substantial accumulation of dirt and which have not been cleaned for months or even years. Generally, a single regular-sized room will take at least 6 hours to dry. The length of time will increase exponentially if the carpets are extremely soiled and have not been cleaned for a long time.
DO I NEED TO REMOVE FURNITURE OUT OF ROOMS BEFORE CLEANING?
For safety purposes, you can remove small and light items that can easily break like vases, figurines, ceramics, porcelain, crystals, artwork, décor, antiques, heirlooms, musical instruments, lamps, lampshades, and other delicate electronics like laptops and smaller TVs. You can also remove children’s toys, small plants, and the different items used by your pets like food and water bowls, toys, and cages. We will work around large and heavy objects that are not usually moved like massive wooden beds, hefty bookshelves and cabinets, grand pianos, big TV entertainment units, and the like. If you require assistance moving slightly large or other fragile objects, we can help you once we arrive.
DO I NEED TO PREPARE ANYTHING BEFORE YOU ARRIVE?
Please ensure that the electricity is on in your home, place of business, or facility so we can use our equipment to clean your spaces.
We will also need to use hot water. So, if it is possible for you to provide us access to a steady supply, it would be great help in ensuring we complete the job quickly and thoroughly.
You will not need to vacuum your carpets. We will do pre-vacuuming to remove loose dirt, debris, and dust in preparation for deeper cleaning.
Please make sure that your pets are always away from the technician during the cleaning process. You can attach them to a lead, place them inside an enclosed pen or kennel, or move them to a closed room. We do not want to cause any undue stress to your pets and, at the same time, we want to avoid any unforeseen and unfortunate circumstances. We understand that your pets may be well-mannered. But an unusual situation where a stranger is walking in and out, making loud and unruly noises can upset them, and that is the last thing we want to do.
HOW LONG DO I HAVE TO WAIT BEFORE I CAN WALK ON MY CARPETS AFTER PROFESSIONAL CLEANING?
With Perth WA Carpet Cleaning, you can walk on your carpets one (1) hour after the cleaning is completed. Although, if you want to ensure the effectiveness of our cleaning process and prevent any damage, further stains, or potential for mould growth, it is ideal to wait at least two (2) hours.
WHY SHOULD I GET MY CARPETS CLEANED BY A PROFESSIONAL REGULARLY?
Professional cleaning done every 6 to 12 months will ensure the health and safety of people and pets as well as prolong the lifespan and maintain the appearance of your carpets.
Health and Safety – Regularly scheduled carpet cleaning is critically important to protect the health and safety of people and pets. Dirt, dust, harmful bacteria, allergens, and other pollutants that accumulate in carpets over time will negatively affect air quality, trigger allergies, and cause respiratory issues in humans and animals alike. Tiny sharp objects that get lodged deep within carpet fibres like shards of glass, wood splinters, needles, thumb tacks, and others will puncture the skin and cause injury.
Lifespan and Appearance – Cleaning your carpets on a regular basis will prolong their lifespan and maintain their appearance. Dirt and debris like tiny grains of sand will cause abrasion and damage by grinding against carpet fibres over time. Individual fibres will fray, lose texture and colour, and even break off, making your carpet look worn and old in a shorter period of time. Stains that are not removed will lead to permanent discolouration, ruining your carpet’s appearance. Regular cleaning will ensure the long-term aesthetic appeal and usability of your carpets.
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